F.A.Q
How do I start up the service?
It's easy to start up service. In most instances, all it takes is a phone call and about two minutes later... you're ready to go. Everything can be done over the phone even paying for your service in advance.
Do I have to be there when you're there?
No. Most people work during the day and find it difficult to arrange a time to be home. However, if you want to be there the first day, for whatever reason, we can arrange a time to meet you and your dog. Just let us know!
Obstacles to a perfect clean up?
The main obstacle we encounter at Poo Patrol is excessively long grass. Weeds, leaves and uncut grass make it difficult for us to locate and vacuum /scoop up dog waste. Other than this we need easy access to your yard.....jumping fences with a skirt on just aint ladylike and being whacked with a blunt object by your neighbor thinking were stalkers isnt much fun either!
Can I leave my dog in the yard?
Yes, unless you know your dog is a ruthless man eater. (We'll be sure to send a woman)
Most of the time the only problem we have with dogs is that they want to be patted and jump up on us.
We love dogs or we wouldnt be in this business. However, there are some cases when a dog will not let us in the yard.
If you know that your dog is not friendly with strangers, have a dog who attempts to escape when the gate is opened, or have a dog that will not allow us to clean the yard, then we ask that you restrain or confine the dog on your service day.
We feel that this policy protects the welfare of the pet and those working in your yard.
Do I have to sign a contract?
No, if you need to cancel service for the up coming week, all we ask is that you call at least a day in advance of the service. There are no contracts or ongoing obligation to keep your service.
What is your satisfaction guarantee?
It is very important to us and our business to have satisfied customers. We promise to do our best job possible, but if for some reason you are not satisfied, let us know immediately. We will be happy to re-clean your yard that day or no later than the next day (weather permitting).
Our guarantee only applies if the condition of the yard is kept in an orderly fashion. If you let your grass grow more than 4" tall, we will not be able to see the dog waste and guarantee our work. If you have an accumulation of debris, such as trash, leaves, rocks, sticks, etc..., we will not be able to guarantee our work. Please keep your yards manicured.
1800 DOG POO
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your dogs business is our business
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